Support and FAQs
Frequently Asked Questions
We’re based primarily out of Brisbane, however everything we do operates online, so there really aren’t any limits to who we can help!
Anyone can ask us questions from anywhere, at any time!
In terms of our tutoring services, the specialty of our team, for now, is teaching the QCE syllabus for Queensland high school students.
Founded in Queensland, the strength of our team primarily lies within the QCE syllabus, particularly for Year 11 and 12.
For younger years though, we can teach anything from across the Australia-wide curriculum!
Across our team, we have the majority of subjects within the QCE curriculum covered.
If you’re taking a senior subject that we don’t currently have support for, just let us know and we will try and find someone equipped with the skillset to help you out!
Additionally, we hope that our compass program can be a game-changing resource irrespective of your syllabus, subjects, or school!
Although we believe our programs can have a tremendous impact for any student, we’re best equipped to help high school students.
Our team also has specialist strengths in working with Year 11 and 12 students and as recent graduates, they understand the senior syllabus back-to-front, and have an acute understanding of what it takes to get the most out of your senior years.
The word acuity refers to a sharpness or acuteness of thought or vision.
In striving to make your study simple and stress-free, we hope to arm you with clarity and a clearly defined plan for success.
Through our tutoring programs, we look to nail the discerning, fine-grained detail that sets you apart. We seek to put your study under the microscope and truly help you to understand the content, why you’re learning it, and how to apply it.
Acuity is a project designed to give you peace of mind, a clear focus, and an ever-present support network to rely on, without making things complicated.
Our tutoring team are high-achievers, exceptional communicators, and amazing people, most of whom are recently graduated ATAR students from Queensland.
For us, quality is far more important than quantity and as a result, our programs have limited availability.
We want your experience with Acuity to be uniquely influential and have best-in-market quality, every single time, and so we only hire tutors that we believe can have an exceptional impact.
Yes!
Our free video solutions and explanations have an amazing benefit. Rather than searching for a tutor by taking a blind stab in the dark, you can find the exact person and teaching style you’re looking for by actually watching our team in action.
You can directly take advantage of this unique access by finding a tutor that you feel is a perfect fit through our video catalog and then requesting to work with them in our programs.
Once you’ve joined a program, you will be sent a welcome form where you can then request specific tutors, alongside letting us know of any other preferences you might have.
You can find out more about any of our tutors here.
Not at all!
If there isn’t someone in particular that you’re keen to work with, don’t worry. We take time to make sure every tutor-student pairing clicks by carefully considering subject expertise and specific personalities.
Ultimately, we just want to find the best fit for you, so if you feel like the combination isn’t working, just let us know.
At Acuity, one of our main goals is to change the narrative surrounding online education.
For us, it’s not just an ineffective by-product of the pandemic. Instead, we believe it’s an empowering, flexible, and widely accessible medium where good teaching thrives.
We get it. Working online feels different. Maybe it felt impersonal? Unproductive? Well, we’d argue that it actually unlocks so much, for everyone involved.
Working online fits perfectly into your schedule, wherever you are and whenever suits. Our programs have been built specifically for an online environment from day one, seamlessly integrating cutting-edge systems and software that improve your experience before, during, and after any session with us.
But despite this, everything we do is human-driven. We hope to provide the answers and explanations that AI simply never could, presented by quality people with real experiences and real expertise that only online teaching can bring to life for anyone, anywhere.
We utilise Microsoft Teams as the platform for all of our sessions. If you think there would be any compatibility issue with this for you, just let us know and we can work out an alternate solution.
If you’re looking for cutting-edge study support with real impact, you’re in the right place.
Our objective is to revolutionise the perception of study, and provide a level of accessible, high-quality, and on-demand support that produces tangible results.
Beyond their raw credentials, our team has a wealth of meaningful experience and are equipped with systems that ensure we can deliver repeatable quality.
We hold ourselves to high standards, and only hire exceptional people that far exceed those standards and bring something incredible to the table.
Your privacy is also a foremost priority to us. We guarantee secure, direct payment methods, without any ambiguity. We will never share your data with anyone.
If you ever have an enquiry, issue, or complaint, you can let us know at any time and we will do our utmost to give you the best experience we can.
If for whatever reason you are unhappy with our services, please tell us – your feedback is important to us and any refunds can be issued without hassle.