Privacy Policy
1. Our Commitment to Privacy
Acuity Education is committed to protecting your privacy and ensuring the secure handling of your personal information. This policy explains how we collect, use, disclose, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We aim to provide transparency in how we manage your information and give you control over how it is used.
2. What We Collect
We may collect personal information such as:
- Names and contact details (parents/guardians and students)
- Student learning needs or academic history
- Communication records (email, SMS, phone, online chat)
- Payment and billing information
- Information collected through our website or social media platforms
We may also collect sensitive information (e.g., health or learning support needs) with your consent.
3. Why We Collect It
We collect your information for purposes including:
- Delivering tailored academic mentoring services
- Communicating with you about your child’s learning
- Managing payments, bookings and client support
- Improving our services and operations
- Sending updates, newsletters, promotions or special offers
- Meeting legal and regulatory obligations
You may opt out of marketing communications at any time.
4. Direct Marketing
We may use your personal information to contact you with promotional offers, updates or educational resources relevant to you and your child.
All communications will comply with:
- APP 7 under the Privacy Act
- The Spam Act 2003 (email/SMS consent and unsubscribe)
- The Do Not Call Register Act 2006 (phone marketing restrictions)
How to opt out:
You can unsubscribe from email/SMS marketing via the link in our messages or by contacting us directly. We will process your request promptly.
5. Disclosure to Third Parties
We may disclose your personal information to:
- Tutors or staff members working with your child
- IT service providers (e.g. cloud hosting, CRM, marketing platforms)
- Payment processors and administrative contractors
- Regulators or legal authorities if required by law
If we use third-party providers located overseas (e.g., cloud services), we will take reasonable steps to ensure they comply with Australian privacy standards, in accordance with APP 8.
6. Data Security
We store your personal information in secure systems and take reasonable steps to protect it from misuse, interference, unauthorised access, modification, or disclosure.
When information is no longer required, we securely destroy or de-identify it—except where we are legally required to retain it (e.g., financial records for 7 years).
7. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.
We may need to verify your identity before releasing any information. There is no charge for making a request, although a small fee may apply if you request a physical copy.
8. Notifiable Data Breaches
In the event of a data breach likely to cause serious harm, we will notify affected individuals and report the breach to the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) Scheme.
9. Cross-Border Disclosures
Some of your information may be stored or processed overseas, such as by third-party cloud providers. Where this occurs, we take reasonable steps to ensure your information is handled according to Australian privacy standards under APP 8.
10. Making a Complaint
If you have a concern or complaint about how we handle your personal information:
- Contact us using the details below. We’ll respond within 30 days.
- If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our operations. The latest version will always be available on our website. We encourage you to check back periodically.
11. Contact Us
For privacy-related enquiries, access requests, opt-outs, or complaints, please contact:
Acuity Education
Email: [email protected]
Website: theacuityproject.net